Returns & Refunds

We offer a 30-day return window from the date of delivery. To be eligible for a return, items must meet the following conditions:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging with all components, parts, and assembly manuals included
• The item must not have been assembled (assembled products cannot be returned)
• You must initiate the return within 30 calendar days of delivery

To start a return, contact our team at (307) 271-6777 or email [email protected] with your order number and reason for return. Our team will provide a return authorization and detailed shipping instructions.

Certain items are excluded from our return policy due to their nature. Please review these exceptions before placing your order.

If you are unsure whether your item qualifies for a return, please contact us before shipping anything back. We are happy to help clarify.

While we strive to make our return process fair and transparent, certain fees may apply depending on your order and the services used.

All return shipping costs are the responsibility of the buyer, unless the return is due to a defect or an error on our part. For orders exceeding $1,000, a 15% restocking fee will be deducted from the refund amount.

Once we receive your returned item at our warehouse, our team will inspect it to confirm it meets our return eligibility requirements. Here is what to expect:

• Inspection & confirmation: Within 3-5 business days of receiving the returned item, we will send you a confirmation email
• Refund issued: Upon approval, the refund will be processed to your original payment method
• Bank processing: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement

Refunds are calculated as the original purchase price minus any applicable restocking fees and non-refundable service charges (upgraded shipping, white glove delivery, assembly, or rerouting fees).

We do not process direct product exchanges. If you would like a different item, we recommend the following approach:

• Initiate a return for the original item following our standard return process
• Place a new order for the item you would like instead

This ensures you receive the correct product as quickly as possible without waiting for the return to be fully processed first. Our team is happy to assist you with product selection if you are looking for an alternative—call us at (307) 271-6777.

If a sale item arrives damaged or defective, please contact us immediately. Damage claims on sale items are handled separately from our return policy—see the Damage Claims section below.

We understand that plans change. Here is what you need to know about cancelling an order:

• Before shipment: Contact us as soon as possible at (307) 271-6777 to cancel. We process orders quickly, so the earlier you reach out, the better
• After shipment: Orders that have already shipped cannot be cancelled. You may initiate a return once the items are delivered
• Custom items: Personalized or custom-ordered products cannot be cancelled once the order has been submitted and production has begun
• Backordered products: Items on backorder cannot be cancelled once the order has been submitted to the manufacturer

We pack every item with care, but transit damage can occasionally occur. If your order arrives damaged or with missing components, here is what to do:

• Act quickly: Contact us within 48 hours of delivery to report any damage or missing items
• Document everything: Take photographs of the damage and the packaging material before discarding anything
• Keep all packaging: Do not discard boxes, foam inserts, or protective wrapping until the claim is fully resolved
• Note damage at delivery: For freight deliveries, inspect items before signing and note any visible damage on the delivery receipt

Contact us at [email protected] or call (307) 271-6777 with your order number and photos attached. We will arrange a replacement or full refund at no additional cost to you.