Frequently Asked
Questions

We specialize in premium outdoor teak furniture from the world’s most trusted brands. Our curated collection covers every aspect of outdoor living:

• Dining sets — Tables and chairs in round, rectangular, and extension styles for 4–12 guests
• Deep seating — Sofas, loveseats, lounge chairs, and conversation sets with all-weather cushions
• Bar furniture — Counter-height and bar-height sets for entertaining
• Sun loungers — Adjustable chaise lounges for pool decks and patios
• Benches — Classic backless and backed benches in multiple sizes
• Accessories — Side tables, serving carts, umbrella stands, and care products

Every piece is crafted from Grade-A plantation teak — the highest quality available — sourced from sustainably managed forests in Indonesia.

There are two ways to order:

• Online — Browse our shop, add items to your cart, and complete checkout. The entire process takes just a few minutes.
• By phone — Call (307) 271-6777 (Mon–Sat, 9 AM–5 PM EST) and one of our team members will guide you through product selection and place the order for you.

We accept Visa, Mastercard, American Express, PayPal, and Affirm (0% financing). All orders include free shipping within the continental US. You’ll receive an order confirmation email immediately and tracking information once your items ship.

Yes, as long as your order hasn’t shipped yet. Contact us as soon as possible at (307) 271-6777 or via our contact page. We process orders quickly, so the sooner you reach out, the better.

If your order has already shipped, modifications are no longer possible. However, you can still initiate a return once the items are delivered — see our Return Policy for details.

We maintain inventory across US warehouses for the vast majority of our catalog. Unlike many premium outdoor furniture retailers that operate on a made-to-order basis with 8–16 week lead times, we keep our best-selling items in stock and ready to ship.

If a specific item is temporarily out of stock, the product page will reflect this. You can also call us at (307) 271-6777 to check real-time availability or to be notified when an item is restocked.

Delivery timelines depend on the size of your order:

• Small items (accessories, benches, side tables) — Ship within 1–3 business days via UPS/FedEx. Typical delivery: 5–7 business days.
• Large items (dining sets, deep seating collections) — Ship within 2–5 business days via freight carrier with curbside or threshold delivery. Typical delivery: 7–14 business days.

You’ll receive a confirmation email with tracking information as soon as your order ships. For freight deliveries, the carrier will contact you to schedule a delivery window.

Yes. We offer free shipping on all orders within the continental United States — no minimum purchase required. This includes freight shipping for larger items like dining sets and deep seating collections.

For Alaska, Hawaii, and international destinations, please contact us for a custom shipping quote. We also offer white-glove delivery upgrades (room of choice placement and packaging removal) for an additional fee — call for details.

We take great care in packaging every item, but transit damage can occasionally occur. If your order arrives damaged, here’s what to do:

• Document the damage — Take photographs of the damage and the packaging before discarding anything
• Contact us within 48 hours — Call (307) 271-6777 or use our contact form with photos attached
• Keep all packaging — Do not discard boxes or protective materials until the claim is fully resolved

We’ll arrange a replacement shipment or full refund at no additional cost to you. For freight deliveries, we recommend inspecting the items before signing for delivery and noting any visible damage on the delivery receipt.

Small accessory items can be shipped to P.O. boxes via UPS or FedEx. However, most of our furniture is shipped via freight carrier and requires a physical street address for delivery. If you have questions about a specific item, call us at (307) 271-6777 and we’ll help you find the best delivery option.

To start a return or exchange, contact our team within 30 days of delivery:

• Call (307) 271-6777 or submit a request via our contact form
• Include your order number and the reason for the return
• Our team will provide a return authorization and shipping instructions

Items must be in their original, unused condition with all original packaging. Return shipping costs are the responsibility of the buyer unless the return is due to a defect or error on our part. Refunds are processed within 5–7 business days of receiving the returned item. Please refer to our full Return Policy for complete details.

All products we carry come with the manufacturer’s brand warranty, which covers structural defects for up to 10 years depending on the brand and product line. The warranty typically covers:

• Structural integrity of joints, frames, and hardware
• Defects in materials or workmanship
• Finish and coating failures (where applicable)

Normal weathering, natural patina development, and surface checking of teak wood are not considered defects — they’re natural characteristics of the material and do not affect structural integrity. To make a warranty claim, contact us with your order number, photos of the issue, and a description of the problem.

Absolutely. We take payment security seriously:

• SSL encryption — All data transmitted to and from our site is encrypted using industry-standard SSL/TLS protocols
• PCI-compliant processing — Payment transactions are handled by certified PCI DSS Level 1 payment gateways
• No card storage — We never store your full credit card details on our servers

We accept Visa, Mastercard, American Express, PayPal, and Affirm. If you prefer to order by phone rather than entering payment details online, call us at (307) 271-6777.

Yes. We offer 0% APR financing through Affirm, making it easy to invest in premium outdoor furniture. Here’s how it works:

• Select Affirm at checkout and complete a quick application
• Get an instant decision — checking eligibility does not affect your credit score
• Split your total into 3, 6, or 12 monthly payments with 0% interest
• No hidden fees, no prepayment penalties

For example, a $3,000 dining set could be split into 12 payments of just $250/month. Visit our Financing page for more details.

Grade-A teak is remarkably low-maintenance thanks to its high natural oil content. Here’s a simple care routine:

• Routine cleaning — Wash with mild soap and warm water 1–2 times per year. Use a soft-bristle brush for textured surfaces.
• To maintain the honey color — Apply a quality teak sealer once a year. This preserves the warm golden tone without forming a film or coating.
• To embrace the patina — Simply do nothing. Left untreated, teak naturally weathers to a distinguished silver-grey that many owners prefer.
• Stain removal — For stubborn stains, lightly sand with fine-grit sandpaper (220-grit) along the grain, then clean and re-seal if desired.

Avoid pressure washers (they can damage the grain) and never use harsh chemical cleaners. For a comprehensive guide with seasonal tips, visit our Teak Care Guide.

Yes. Teak is one of the few hardwoods that can withstand all four seasons without damage. It has been the wood of choice for shipbuilders for centuries precisely because of its exceptional durability in harsh conditions. Grade-A teak naturally resists:

• Rain, snow, and UV exposure
• Rot, mold, and mildew
• Insect damage (termites, carpenter ants)
• Temperature extremes from freezing winters to scorching summers

That said, using furniture covers during extended periods of non-use (like winter storage) will keep your pieces cleaner and reduce the need for seasonal deep cleaning. We carry a range of all-weather covers designed to fit our furniture collections.

Teak wood is graded A, B, or C based on which part of the tree it comes from:

• Grade A (heartwood) — Cut from the center of mature trees. Dense, rich in natural oils, uniform golden-brown color. The most durable and weather-resistant. This is what we carry exclusively.
• Grade B — Outer heartwood. Slightly less oil content, may have minor color variations. Still decent quality but less consistent.
• Grade C (sapwood) — The outermost layer. Lighter in color, far less oil, prone to cracking and decay. Found in budget furniture.

The difference matters because oil content is what gives teak its legendary weather resistance. Grade-A heartwood can last 50–75 years outdoors with minimal care. Lower grades deteriorate significantly faster.

Deck&Co is operated by Solid Brands LLC. Our office is located at:

30 N Gould St Ste R
Sheridan, WY 82801

We serve customers across the entire continental United States with free shipping on all orders. Our furniture ships from strategically located US warehouses to minimize delivery times regardless of where you are.

Our customer service team is available:

• Monday – Friday: 9:00 AM – 5:00 PM EST
• Saturday: 9:00 AM – 5:00 PM EST
• Sunday: Closed

You can reach us by phone at (307) 271-6777 during these hours. Our contact form is available 24/7 — we typically respond within one business day.

We’re available through multiple channels:

• Phone: (307) 271-6777 — Mon–Sat, 9 AM–5 PM EST. Best for urgent questions, order changes, or if you’d like personalized product recommendations.
• Contact form: Submit a request through our contact page — we respond within one business day.
• Live chat: Click the chat widget in the bottom-right corner during business hours for instant assistance.

Whether you need help choosing the right dining set for your patio, have a question about an existing order, or want advice on teak care, our team is here to help.

Yes. We work with interior designers, architects, landscape professionals, hotels, and restaurants on commercial and trade projects. Our Trade & Hospitality program offers:

• Dedicated project pricing for volume orders
• Product samples and specification sheets
• Personalized project consultation
• Priority fulfillment and delivery coordination

Contact us at (307) 271-6777 or visit our Trade & Hospitality page to learn more.