Privacy Policy

We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last updated: February 2, 2023

This Privacy Policy describes the policies of Deck&Co (operated by Solid Brands LLC), located at 30 N Gould St Ste R, Sheridan, WY 82801, regarding the collection, use, and disclosure of your information when you visit our website and use our services. By accessing or using deckandco.com, you consent to the practices described in this policy.

01

Introduction

We are committed to safeguarding the privacy of our website visitors, customers, and service users. This policy outlines how we handle your personal information and applies to all individuals who interact with our website, place orders, or communicate with our team.

We have established this Privacy Policy to help you understand what information we collect, how we use it, and under what circumstances we may share it. Our goal is to be fully transparent so that you can make informed decisions about sharing your personal data with us.

02

Information We Collect

We collect information that you provide directly to us, as well as certain data that is gathered automatically when you visit our website.

Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Contact details — your name, email address, phone number, and mailing address
  • Account credentials — username and password for your Deck&Co account
  • Order information — billing and shipping addresses, payment method details, and purchase history
  • Communication records — any correspondence you send to us via email, phone, or contact forms

Usage Data

When you browse our website, we automatically collect certain technical information, including:

  • Device information — your IP address, browser type and version, operating system, and device identifiers
  • Browsing data — pages visited, time spent on each page, referring URLs, and clickstream data
  • Location data — general geographic location based on your IP address
03

Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

Types of Cookies We Use

  • Session cookies — temporary cookies that are deleted when you close your browser. These are essential for basic site functionality such as maintaining your shopping cart
  • Persistent cookies — cookies that remain on your device for a set period. These help us remember your preferences, login status, and provide a more personalized experience
  • Analytics cookies — used to understand how visitors interact with our website, helping us improve site performance and user experience

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect certain functionality of our website, such as the ability to add items to your cart or access your account.

04

How We Use Your Information

We use the information we collect for the following purposes:

  • Service provision — to operate, maintain, and improve our website and the products and services we offer
  • Order fulfillment — to process and deliver your orders, send shipping confirmations, and provide order status updates
  • Account management — to create and manage your customer account, maintain your order history, and facilitate returns or exchanges
  • Customer communication — to respond to your inquiries, provide customer support, and send transactional emails related to your purchases
  • Marketing — with your consent, to send promotional offers, product recommendations, and company news. You may opt out of marketing communications at any time
  • Analytics and improvement — to analyze usage patterns, monitor site performance, and improve the overall customer experience
  • Legal compliance — to comply with applicable laws, regulations, and legal processes
05

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

When your information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because the information is stored in backup archives), we will securely isolate it from any further processing until deletion is feasible.

06

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

  • Payment processors — to securely process credit card and other payment transactions
  • Shipping carriers — to deliver your orders and provide tracking information
  • Analytics providers — to help us understand website usage and improve our services
  • Email service providers — to send transactional and, where consented, marketing communications
  • Customer support tools — to manage and respond to your inquiries efficiently

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. We may also disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

07

Your Rights

You have the right to access, update, and manage your personal information. Depending on your location, you may also have additional rights under applicable data protection laws.

  • Access and update — you can review and update your personal information at any time by logging into your account on our website
  • Deletion — you may request deletion of your account and associated personal data by contacting us at [email protected] or through your account settings
  • Opt-out of marketing — you can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly
  • Cookie preferences — you can manage your cookie preferences through your browser settings

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

08

Security

We take the security of your personal information seriously and employ commercially acceptable measures to protect it from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard protocols
  • PCI-compliant payment processing — we never store your full credit card details on our servers; all payment data is handled by certified PCI DSS Level 1 processors
  • Access controls — we restrict access to personal information to authorized personnel who need it to perform their job functions

While we strive to use commercially acceptable means to protect your personal data, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining and continually improving our security practices.

09

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] so that we can take appropriate action.

11

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. For significant changes, we may also notify you by email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

12

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out:

  • Email[email protected]
  • Phone(307) 271-6777  (Mon–Sat, 9 AM–5 PM EST)
  • Mail — Deck&Co (Solid Brands LLC), 30 N Gould St Ste R, Sheridan, WY 82801

We aim to respond to all privacy-related inquiries within two business days.

Have Questions?

Questions About Your Privacy?

Our team is here to address any concerns about your personal data. Reach out by phone or email and we will be happy to help.

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